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Mark Powell powell@wordscapes.com www.wordscapes.com Summary My skills enable me to facilitate delivery of complex information in a coherent, effective, and timely manner. I am resourceful and technically adept, and have a proven ability to build rapport within highly diverse teams. Work History 2002-Present. Symantec Corporation Sr. Manager of Training Production, Symantec Global Services. Reporting to the Director of Worldwide Training Development, I manage a geographically diverse team of editors, web specialists, and publishers who are responsible for assembly, editing, quality assurance, file control, and LMS readiness for 600+ course offerings per quarter. I directly manage multiple vendor relationships, including fulfillment, SCORM, and digital rights management, and am responsible for the implementation and enforcement of work flows for global content development. Additionally, I have personally written several productivity applications used by both Symantec internals and business partners around the world, the two highest profile of which are Symantec Education Course Dashboard, which aggregates proprietary and highly disparate data and presents it in-memory in a searchable and associative interface. This tool was the inaugural winner of CEdMA’s Innovation Award in November 2010. E-Books On Demand, a front-end application to a DRM system that enables secure, trackable, self-serve distribution of training materials. Serving over 10,000 users—about 60% of whom are partners and end-users—with total downloads to-date of 400K documents. Winner of Symantec's Pinnacle Award in August 2009. 2001-2002. Sequence Design Inc. A privately held Electronic Design Automation (EDA) firm, I managed the authoring of all its branded publications and technical collateral. 1999-2001. OpenGrid Inc. A privately-held startup, I managed or contributed to usability, human interface, and application design teams and directed the visual design of the OpenGrid platform. 1997-1999. Philips Semiconductors Project managed and developed the SDK documentation set for the company's TriMedia digital signal processor. 1991-1997. Apple Computer Inc. Authored technical documentation and training materials for the company's service and support arm. Education Tulane University, New Orleans, B.Arch., M.Arch. Nottingham University, Nottingham UK Professional Affiliations Society for Technical Communication CEdMA (Computer Education Management Association) Language Skills Fluent English, some Czech and German. |